Vodacom South Africa Launches Voice Bill

Vodacom today became the first operator in Africa to ensure mobile phone billing information is accessible to all its customers. Vodacom customers who are blind or partially-sighted now have full access to their Vodacom mobile phone bill via the new "Vodacom Voice Bill" service.

The “Vodacom Voice Bill” service brings together a solution which enables an electronic Vodacom mobile phone bill, sent to the customer via email, to be accessed with most screen reader software. Prior to this innovation, these customers were dependant on other people to advise them of the details of their mobile phone bill.
 
In order to take advantage of this facility and in lieu of the discontinuation of the Nokia 6600 model handset, launched in September 2004, as part of Vodacom’s Speaking Phone offering, the company will shortly replace this with three new mobile phone model options, which will increase the choice and accessibility to customers.
 
To activate the new “Vodacom Voice Bill” service, a customer can phone the Vodacom Specific Needs customer care line, free from a Vodacom phone, and request “electronic billing” be activated.
 
The customer will need the Acrobat Reader Accessibility software, preferably version 7, to be loaded on their personal computer. This allows the customer to open their PDF format mobile phone bill sent to them via email. The accessibility version of Acrobat Reader can be downloaded from http://access.adobe.com/ . The customer also requires one of the following screen reader software packages: Jaws for Windows, Window-eyes, Hal, Supernova, Zoomtext, Magic, Lunar, Lunar Plus or Read Out Loud, to be installed on their personal computer.
 
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