Yorkshire Bank introduces Talking Cash Machines

Published: Jun 22, 2007

Yorkshire Bank is the first English bank to introduce talking cash machines to its branches, following successful trials of the technology.

The older equipment will be phased out and new machines installed.

The bank has deployed a talking cash-point at its new flagship branch in Albion Street, Leeds, England following trials at two other branches - in Leeds and Hull in July 2005. Trials have been conducted in Belfast, Northern Ireland and Glasgow, Scotland and also at sister banks, Northern Bank and Clydesdale Bank. More branches are expected to follow, according to a Yorkshire Bank spokesperson.

Talking ATMs (automated teller machines) will enable vision-impaired customers to hear details of their accounts and transactions spoken through a standard set of headphones when plugged into a socket in the front of the machine. To ensure privacy, customers are given the option of switching off the visual screen while carrying out transactions.

Source: E-Access Bulletin

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